Application Support Engineer

Robert Half - Houston, TX

Full-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Application Support Engineer role at Robert Half is a contract-to-hire position based in Houston, Texas. This position is crucial for providing technical support for client applications, troubleshooting software issues, and collaborating with the development team to ensure optimal application performance. The engineer will also be responsible for maintaining system configurations and creating technical documentation.

Responsibilities

• Provide critical technical support for applications, ensuring issues are resolved efficiently.
• Utilize debugging tools and tests to identify and solve software and application issues.
• Collaborate with the development team to comprehend updates and changes to various applications.
• Conduct regular monitoring of system/application performance to prevent potential issues.
• Create and maintain comprehensive technical documentation and user manuals.
• Provide advice and recommendations to improve overall system performance and deployment.
• Conduct training sessions to guide users on the proper use of applications.
• Maintain a thorough understanding of areas such as Database and Network administration.
• Analyze causes of problems and troubleshoot software issues.
• Manage resources for applications effectively.

Requirements

• Proficiency in Cisco Technologies is required
• Familiarity with Citrix Technologies is essential
• Knowledge of Cloud Technologies is necessary
• Experience with Dell Technologies is expected
• Mastery of Firewall Technologies is crucial
• Understanding of Active Directory is required
• Proficiency in Backup Technologies is necessary
• Familiarity with Computer Hardware is expected
• Experience in Configuration Management is essential
• Excellent Customer Service skills are crucial

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan