CIBC - Chicago, IL

posted about 2 months ago

Full-time - Mid Level
Chicago, IL
Credit Intermediation and Related Activities

About the position

As an Application Support Engineer at CIBC, you will play a crucial role in providing technical guidance and support for over 20 applications, ensuring that technology projects align with business needs. Your responsibilities will include analyzing proposed application identity management designs, providing feedback on potential gaps, and partnering with US and Enterprise technology and InfoSec teams to migrate IAM capabilities to the Enterprise All Access solution. You will also assist with the onboarding of functional IDs to CyberArk, coordinating installations, configurations, and system testing to produce deliverables related to various technology projects. Additionally, you will be involved in the research, assessment, and migration of applications from IDM to AllAccess, which includes designing data feeds for AVIP patterns and managing internal and external teams in configuring applications and connection points for AD patterns. In this role, you will lead and coordinate technical research, design, configuration, testing, and integration of cross-functional, multi-platform application systems. You will ensure that all application changes adhere to regulatory and information security standards, performing or coordinating testing of solutions prior to production deployment. Your troubleshooting skills will be essential as you work closely with key business and technology partners to address and resolve issues, utilizing Incident and Problem Management processes to find root causes. Building strong relationships with technical team members, clients, vendors, and peers will be vital to your success. You will lead discussions, listen actively, and ask the right questions to identify needs and recommend solutions. Your ability to communicate effectively, both verbally and in writing, will be critical in this collaborative environment.

Responsibilities

  • Provide technical guidance concerning business implications of technology projects for 20+ applications.
  • Analyze proposed application identity management designs and provide feedback on potential gaps.
  • Partner with US and Enterprise technology and InfoSec teams to migrate IAM capabilities to Enterprise All Access solution.
  • Assist with the onboarding of functional IDs to CyberArk.
  • Coordinate and/or perform installations, configurations, and system testing for technology projects.
  • Research, assess, and migrate applications from IDM to AllAccess.
  • Design data feeds for AVIP patterns and manage internal and external teams in configuring applications and connection points for AD patterns.
  • Work with development teams to design integration points for API patterns.
  • Review, plan, test, and implement system upgrades and enhancements with vendor resources.
  • Lead and coordinate technical research, design, configuration, testing, and integration of application systems.
  • Perform application changes utilizing the change management process.
  • Ensure adherence to regulatory and information security standards in application management.
  • Perform or coordinate testing of solutions prior to production deployment.
  • Work closely with business and technology partners to resolve issues and ensure client impact is understood.
  • Utilize Incident and Problem Management to effectively resolve incidents.

Requirements

  • Minimum of 3 to 5 years of experience in an application support role.
  • 1 to 3 years of business experience in banking.
  • Experience with user provisioning software and managing user provisioning migrations.
  • Experience using ITIL Change, Incident, and Problem management processes.
  • Coordinating production support needs.
  • Responsible for documentation such as deficiencies, deviations, and application flow diagrams.
  • Problem solving, critical thinking, and decision-making skills.
  • Familiarity with public cloud technologies such as Azure.
  • Understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts.

Nice-to-haves

  • File integration experience would be nice to have.
  • Preferred Formal Education: Bachelor's Degree or equivalent experience.

Benefits

  • Competitive salary
  • Incentive pay
  • Banking benefits
  • Comprehensive benefits program
  • Vacation offering
  • Wellbeing support
  • MomentMakers social recognition program
  • Purpose Day - a paid day off for personal growth and development
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