Application Support Engineer

$45,490 - $45,490/Yr

Idr - Honolulu, HI

Full-time - Entry Level

Honolulu, HI

Insurance Carriers and Related Activities

About the position

The Intermediate Workstation Technician role involves providing technical support for a Microsoft-based network within a healthcare environment. This position is focused on managing and troubleshooting PC hardware and software, assisting with deployment processes, and ensuring effective communication and support for clinical staff. It is a contract position aimed at individuals looking to grow within a team-oriented culture in a large organization.

Responsibilities

• Provide support for a Microsoft-based network, including Windows 10/11, Microsoft Office 365, MS Teams, and basic desktop and networking issues.
• Manage and troubleshoot PC hardware and software, including desktops, laptops, and tablets, and address network communication problems and peripheral issues.
• Assist with the deployment process, including asset receipt, equipment staging, deployment execution, and updating asset management systems.
• Perform data transfer and recovery, email administration, and prepare assets for disposition, while maintaining attention to detail and adhering to technical manuals and instructions.

Requirements

• High School Diploma and 2 years of professional customer service experience supporting PC and Macintosh desktop computing hardware.
• Knowledge of Operating Systems and configuration, hardware configuration, and software installation.
• 2+ years in a client-facing role (working with clinical staff, asset inventory).
• Experience dealing with over 5 daily PC refreshes/25 weekly PC refreshes.

Benefits

• Full Benefits during the contract (Medical, Dental, Vision, etc.)
• Ability to get your foot in the door with a well-established company
• Competitive compensation
• Excellent work/life balance