Application Support Engineer

Chenega Corporation - Arnold, MO

Full-time - Entry Level

Arnold, MO

Administrative and Support Services

About the position

The Application Support Engineer at Chenega Agile Real-Time Solutions (CARS) plays a crucial role in providing integrated IT support to Federal customers. This position is part of an Operations & Sustainment team that delivers 24x7 mission support, ensuring the smooth operation of customer applications and monitoring system interfaces. The role involves collaboration with engineering resources and requires a proactive approach to problem-solving and system management.

Responsibilities

• Work with on-site database and system administration support personnel to convey and investigate system anomalies.
• Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required.
• Ensure system issues are identified and resolved, minimizing operational impacts.
• Support servers, workstations, and storage systems in a team-based environment.
• Provide support to customers accessing NGA's Portal and related applications in support of real-world, time-critical operations.
• Achieve optimum performance and availability standards in accordance with service level agreements by assessing, implementing, and managing appropriate technical solutions.
• Ensure systems maintain a near 100% uptime.
• Perform system backups and recovery, maintain user accounts and file systems, and monitor and maintain system performance metrics for daily Senior Level staff meetings.
• Coordinate with vendors to keep all systems up to date and fine-tuned.
• Other duties as assigned.

Requirements

• High School diploma or GED Equivalent
• 2+ years relevant work experience including experience with UNIX/LINUX-based operating systems.
• Experience with Oracle or other relational databases.
• Experience in scripting.
• Experience with Microsoft Office - Excel, PowerPoint, and Word.
• Security+ certification required.
• TS/SCI Security Clearance required.

Nice-to-haves

• Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high-paced environment.
• Ability to work independently and yet be effective within a team setting.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.

Benefits

• Professional development opportunities
• Well-being programs
• Flexible work environment
• Supportive company culture
• Opportunities for hands-on experience in a global business environment