Application Support Engineer

$89,000 - $119,000/Yr

Commerce Bank - Kansas City, MO

Full-time - Mid Level

Kansas City, MO

Personal and Laundry Services

About the position

At Commerce Bank, we are seeking a talented Application Support Engineer with strong Azure Databricks experience to play a crucial role in transforming our Enterprise Data Strategy. This position is essential for modernizing our Enterprise Data Warehouse, enabling us to aggregate data at any scale and derive insights through analytical dashboards, operational reports, and advanced analytics. As part of our IT team, you will be at the forefront of innovation and creativity, driving initiatives that enhance our business units and improve customer experiences. In this role, you will have the opportunity to mentor and share your expertise with team members and across the IT organization. You will independently provide technical support for application issues and outages, collaborating with development teams and vendors to ensure timely resolution. Your responsibilities will include monitoring end-user issues, maintaining security certificates, managing job scheduling functions, and creating custom reports to enhance application support. You will also prepare environments for testing new code releases and support testing activities through operational validation. We are looking for a motivated and organized self-starter who is detail-oriented and capable of managing multiple priorities. You will need to possess advanced troubleshooting skills and a strong understanding of modern technology, allowing you to engage in technical discussions effectively. This position offers a unique opportunity to contribute to a culture of equity, belonging, and innovation at Commerce Bank, where your ideas and perspectives will help shape the future of banking technology.

Responsibilities

• Mentor and share skills, knowledge, and expertise within the team and across the IT organization.
• Independently provide technical support for application issues and outages, interfacing with development teams and vendors to report, track, and resolve issues.
• Monitor ongoing reporting of end-user issues according to IT service level expectations, resolving when possible and escalating when necessary.
• Maintain and renew security certificates and respond to environmental security vulnerabilities.
• Manage the creation and support of job scheduling functions required for the application.
• Create custom reports using report writing tools to enhance application support.
• Support application installation, configuration, and progression through multiple environments.
• Manage the creation and implementation of environmental and application alerts.
• Prepare environments for testing of new code releases and support testing activity through operational validation.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Computer Science or equivalent combination of education and experience required.
• 5+ years application support or equivalent experience required.
• Advanced understanding of common application runtimes including Java, Tomcat, Apache Spark, Azure Data Factory, and Databricks.
• Strong knowledge and experience with Azure services, including AKS, Azure Data Lake Storage, Azure Data Factory, and Azure Databricks.
• Proficiency in continuous integration and continuous deployment (CI/CD) methodologies and tools.
• Solid scripting and development skills, with expertise in Python and Java.
• Experience with Terraform for managing cloud infrastructure.
• Advanced troubleshooting skills.
• Ability to have a technical conversation about issues, requests, or recommendations.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Excellent written, verbal, and interpersonal communication skills.

Nice-to-haves

• 3+ years experience in Agile methodologies preferred.
• 2+ years experience with DevOps and Azure preferred.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k) retirement plan.
• Life insurance coverage.
• Paid vacation and personal time off.
• Career development opportunities.
• Education assistance programs.
• Voluntary supplemental benefits.