Application Support Engineer

Dtcc - Dallas, TX

Full-time - Mid Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

At DTCC, we are at the forefront of innovation in the financial markets, and we are looking for a dedicated member to join our Application Support Engineering team. This role is crucial as it involves maintaining and providing technical support for all applications that have moved beyond the development stage and are actively running in the daily operations of the firm. You will work closely with development teams, infrastructure partners, and both internal and external clients to escalate and resolve technical support incidents effectively. The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. This may include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. As a member of the Application Support Engineering team, your primary responsibilities will include analyzing application systems to prevent incidents from reoccurring, expanding the knowledge base of operating procedures and runbooks for supported applications, and collaborating within the team to resolve application alerts. You will also gather requested documentation in support of ongoing audit requests, implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, and ensure that automation produces expected results within stated thresholds. Monitoring dashboards to provide better transparency into potential issues and future outages will also be part of your role. Additionally, you will analyze proposed application designs and provide feedback on potential gaps to business requirements, implement renewals and service account password changes as scheduled, resolve production defects, and handle minor enhancements as needed. It is essential to align risk and control processes into your day-to-day responsibilities to monitor and mitigate risk appropriately.

Responsibilities

• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and advance as needed
• Gather requested documentation in support of ongoing audits requests
• Implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Monitor Dashboard to provide better transparency into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Implement renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

Requirements

• Minimum 4 years of related experience
• Bachelor's degree preferred or equivalent experience
• Experience with using ITIL Change, Incident and Problem management processes
• Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis
• Tackle and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization
• Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments
• Experience in Distributed Application Support
• Hands on experience in Unix, Linux, Windows, SQL/PLSQL
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Knowledge of Cloud Technologies (AWS services (S3, EC2, Lambda, IAM roles, Postgress)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Mainframe solving and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Mainframe scheduling (Job abends, Predecessor/Successor)

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)