Dtcc - Dallas, TX
posted about 2 months ago
At DTCC, we are at the forefront of innovation in the financial markets, and we are looking for a dedicated member to join our Application Support Engineering team. This role is crucial as it involves maintaining and providing technical support for all applications that have moved beyond the development stage and are actively running in the daily operations of the firm. You will work closely with development teams, infrastructure partners, and both internal and external clients to escalate and resolve technical support incidents effectively. The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. This may include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. As a member of the Application Support Engineering team, your primary responsibilities will include analyzing application systems to prevent incidents from reoccurring, expanding the knowledge base of operating procedures and runbooks for supported applications, and collaborating within the team to resolve application alerts. You will also gather requested documentation in support of ongoing audit requests, implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, and ensure that automation produces expected results within stated thresholds. Monitoring dashboards to provide better transparency into potential issues and future outages will also be part of your role. Additionally, you will analyze proposed application designs and provide feedback on potential gaps to business requirements, implement renewals and service account password changes as scheduled, resolve production defects, and handle minor enhancements as needed. It is essential to align risk and control processes into your day-to-day responsibilities to monitor and mitigate risk appropriately.