Application Support Engineer

$89,000 - $119,000/Yr

Commerce Bank - Kansas City, MO

Full-time - Mid Level

Kansas City, MO

Personal and Laundry Services

About the position

The Application Support Engineer at Commerce Bank plays a crucial role in the transformation of the Enterprise Data Strategy by modernizing the Enterprise Data Warehouse. This position involves providing technical support for application issues, mentoring team members, and ensuring the smooth operation of applications through advanced monitoring and troubleshooting. The role requires a strong understanding of Azure services and application runtimes, as well as the ability to create custom reports and manage job scheduling functions.

Responsibilities

• Mentor and share skills, knowledge, and expertise within the team and across the IT organization.
• Independently provide technical support for application issues and outages, interfacing with development teams and vendors.
• Monitor ongoing reporting of end user issues according to IT service level expectations, resolving when possible and escalating when necessary.
• Maintain and renew security certificates and respond to environmental security vulnerabilities.
• Manage the creation and support of job scheduling functions required for the application.
• Create custom reports using report writing tools to enhance application support.
• Support application installation, configuration, and progression through multiple environments.
• Manage the creation and implementation of environmental and application alerts.
• Prepare environments for testing of new code releases and support testing activity through operational validation.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Computer Science or equivalent combination of education and experience required.
• 5+ years application support or equivalent experience required.
• Advanced understanding of common application runtimes including Java, Tomcat, Apache Spark, Azure Data Factory, and Databricks.
• Strong knowledge and experience with Azure services, including AKS, Azure Data Lake Storage, Azure Data Factory, and Azure Databricks.
• Proficiency in continuous integration and continuous deployment (CI/CD) methodologies and tools.
• Solid scripting and development skills, with expertise in Python and Java.
• Experience with Terraform for managing cloud infrastructure.
• Advanced troubleshooting skills.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.

Nice-to-haves

• 3+ years experience in Agile methodologies preferred.
• 2+ years experience with DevOps and Azure preferred.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k) plan.
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development opportunities.
• Education assistance.
• Voluntary supplemental benefits.