About the position
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We're looking for an Application Support Engineer to join our Technical Operations team to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e. This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.
Responsibilities
- Working closely with our Engineering team and other departments in the company.
- Addressing and debugging technical issues.
- Handling escalations and resolving complex issues from customers and internal teams.
- Expanding knowledge management and mentoring junior team members.
Requirements
- 2-5 years of experience as an application support engineer
- Excellent understanding of application support methodologies and tools
- Knowledge of JavaScript, HTML, CSS and other client-side technologies
- Knowledge of REST API’s and experience troubleshooting with JSON/XML payloads
- Experience with SQL and experience working with relational databases
- Experience with debugging tools and log analysis
- Experience with Atlassian, Zendesk, SharePoint
- Willingness and ability to deep dive into the problem and find the root cause
- Ability to multitask and handle various priorities
- Exceptional interpersonal skills
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