Application Support Engineer

- Mid Level

Phoenix, AZ

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us 'challenge the status quo' and transform the finance industry together. Security Production Engineering (SPE) is a pivotal component of our Schwab Cybersecurity Services organization cybersecurity resilience, acting as a core contributor in enhancing the efficiency, effectiveness, scalability, and resilience of our cyber security infrastructure. We delve into the heart of security platforms, employing our superior cyber expertise to provide unique business value and ensure the company's robust digital defenses. As a member of the SPE team, you will play a crucial role in enhancing our cyber security infrastructure, both in design and support perspectives. This is your chance to support and contribute to delivery of our cyber security strategy and make an impact that goes beyond your immediate environment. This role is an opportunity to exhibit your high standard of technical and interpersonal judgment, engage and influence peers collaboratively, and contribute to our organizational security objectives. You'll address technical security issues, manage cyber security risk, and design the infrastructure to implement and maintain cyber security applications and platforms. Your unique perspective will contribute to improving our documentation and processes, as well as the design and execution of key deliverables within assigned technologies. As a knowledge manager, you'll grow into a subject matter expert, developing technical operating procedures and ensuring a complete understanding of our product suite. As a senior engineer, you'll strive to exceed expectations and deliver on security technical program initiatives within time and resource constraints.

Responsibilities

• Enhance cyber security infrastructure from design and support perspectives.
• Support and contribute to the delivery of the cyber security strategy.
• Address technical security issues and manage cyber security risk.
• Design infrastructure to implement and maintain cyber security applications and platforms.
• Improve documentation and processes related to security technologies.
• Develop technical operating procedures and ensure understanding of the product suite.
• Deliver on security technical program initiatives within time and resource constraints.

Requirements

• A bachelor's degree in computer science, information technology, or equivalent; Or 6+ years' work experience in infrastructure engineering and application development fields with a focus on cyber security.
• A minimum of 4 years' experience in systems engineering and support, focusing on security tools across various domains.
• 3-5 years of experience with Linux including server hardening, user rights, interpretation of system logs, and automation of tasks.
• 3-5 years of experience with Windows system administration skills, including system logs, registry, LDAP and Active Directory integration.
• 2-5 years of experience scripting/automation in Perl, BASH, Python, PowerShell or other shell scripting languages.
• Familiarity with commercial encryption and tokenization security concepts.
• Hands-on experience with data protection technologies that implement data protection controls.
• 2+ years of experience following ITIL Change Management practices and processes.
• Highly effective communication skills (both written and oral).

Nice-to-haves

• IT/Security Certifications like (Security+, CISSP, Network+, SANS certifications, etc.)
• Knowledge of compliance and legal requirements including PCI, SOX, GLBA, GDPR.
• An understanding of cybersecurity frameworks such as NIST CSF, CIS Critical Security Controls, NIST 800-53.
• Basic experience with utilizing active directory structures and authentication.
• Hands-on experience with designing and supporting load balancing and high availability / disaster recovery.
• Experience with creating documents within Atlassian tooling such as Confluence and Jira.
• Exceptional communication skills for clear, concise interactions across all organization levels.
• A positive attitude and high emotional intelligence to manage and understand both personal and team dynamics.
• Excellent attention to detail, problem-solving, and analytical capabilities.
• Ability to adapt swiftly to changing priorities and maintain performance across multiple projects.
• High motivation, enthusiasm, and curiosity to learn.
• Resilient, self-starter, able to work with limited supervision.
• Experience in a corporate environment with delivering exceptional co-worker support.
• Balancing business needs versus security requirements.
• Strong project management and documentation skills.
• Ability to prioritize tasks and complete them with urgency.
• Ability to quickly grasp the big picture while focusing on detailed tasks.