Application Support Engineer

Robert Half - Houston, TX

Full-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Application Support Engineer will be responsible for ensuring the proper functioning and maintenance of multiple applications within a manufacturing environment. This long-term contract position involves acting as an application owner, managing support tickets, and coordinating with vendors for application modifications. The role requires collaboration with a skilled team to support various systems and ensure timely updates and patches to avoid system interruptions.

Responsibilities

• Acting as a primary owner of multiple applications, ensuring their proper functioning and maintenance.
• Handling support tickets efficiently and effectively to resolve issues.
• Ensuring applications are updated and patched in a timely manner to avoid any potential system interruptions.
• Coordinating with the application vendor for any modifications that need to be handled externally.
• Utilizing ServiceNow for ticketing and project management tasks.
• Providing Tier 1 through 4 support, escalating issues to the application vendor when necessary.
• Following the Software Development Life Cycle (SDLC) for any updates or patches, acting as a Project Manager when required.
• Rotating application focus periodically to ensure all systems are adequately supported.
• Gaining experience in supporting specific systems such as Leakdoss and Limb systems.
• Collaborating effectively with a team of 12 members with varying levels of experience in application support.

Requirements

• Demonstrated proficiency in Application Support
• Proven experience with Project Management
• Proficiency in ServiceNow Application
• Familiarity with ServiceNow ITSM
• Experience with Ticketing Systems
• Bachelor's degree in Computer Science, Information Systems, or related field
• Excellent problem-solving abilities
• Strong written and verbal communication skills
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt to new technologies and processes
• Ability to multitask and prioritize effectively
• Strong attention to detail
• Experience in the Manufacturing industry preferred.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan