Robert Half - Chicago, IL
posted 4 months ago
We are offering an exciting opportunity for an Application Support Engineer in Chicago, Illinois. This role is essential to our team as it involves collaborating with stakeholders, maintaining software applications, and leading teams to optimize business operations. The Application Support Engineer will play a critical role in ensuring that our software applications are functioning optimally and meeting the needs of the business. This position requires a blend of technical expertise and strong interpersonal skills to effectively communicate with both technical and non-technical stakeholders. The ideal candidate will be proactive in identifying issues and implementing solutions that enhance the overall performance of our applications. In this role, you will be responsible for collaborating with non-technical stakeholders to gather business unit requirements effectively. You will participate in high-level design processes for software application support projects, ensuring that the applications align with business goals. Your responsibilities will also include installing, maintaining, and optimizing software applications to streamline business operations. As a leader, you will supervise team members by delegating project tasks and providing guidance, ensuring that the team meets its objectives. You will collaborate with different areas of IT to handle escalated application support issues and provide timely reports on the status of projects, including any unforeseen issues, to management and business units. Demonstrating leadership and professionalism both internally and externally is crucial, as is ensuring that staffing levels are appropriate to provide service and meet deadlines. You will also be responsible for developing teams through coaching, feedback, and performance management skills, establishing and maintaining strong relationships with diverse stakeholders and customers. Promoting a culture of collaboration, continuous improvement, quality, and accountability will be key to your success in this role. Finally, you will ensure thorough documentation of installation and application maintenance procedures, contributing to the overall knowledge base of the team.