Application Support Engineer

$72,800 - $104,000/Yr

Robert Half - Denver, CO

Full-time

Denver, CO

Administrative and Support Services

About the position

The Application Support Engineer role is focused on ensuring the seamless operation of software and applications while resolving customer issues. This position involves collaboration with a global technical team and offers a contract-to-hire opportunity in the software development industry.

Responsibilities

• Monitor and diagnose customer support queries for varying levels of complexity.
• Provide effective solutions to customer questions and concerns.
• Liaise with our global support and technical team to troubleshoot and resolve customer issues.
• Document all customer interaction details accurately in our support portal.
• Develop expertise in our software for efficient problem-solving.
• Establish and nurture trusting relationships with our clients.
• Advocate for the customer by documenting development requests and platform enhancements during the project lifecycle.
• Assist the development team with product testing as required.
• Promote our resources and products while prioritizing customer needs.
• Administer application upgrades and ensure their compatibility with existing systems.

Requirements

• Proficiency in Cloud Technologies (AWS, Azure, Google Cloud Platform)
• Proficient in Microsoft SQL
• Familiarity with IIS - Internet Information Services
• Experience in Internet Information Services (IIS) Administration
• Ability to perform Software Configuration
• Experience in Software Testing
• Knowledge of Application administration
• Experience in Application Support

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan