Application Support Engineer

Robert Half - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Administrative and Support Services

About the position

The Application Support Engineer will be responsible for supporting and maintaining applications, particularly in clinical systems and medical devices. This role serves as a technical lead, focusing on diagnosing, troubleshooting, and resolving issues. It is a contract to permanent employment opportunity based in Philadelphia, Pennsylvania.

Responsibilities

• Contribute to the coordination, implementation, and completion of specific clinical systems projects
• Generate and distribute relevant documentation for ongoing support and knowledge management
• Provide tier-two and tier-three support to other teams within the IT department
• Work with outside vendors, service technicians, and other vendors to address problems both reactively and proactively
• Document new and existing applications to clarify their inner workings and facilitate working alongside other programmers or technicians
• Make proposals for, give presentations on, or conduct training sessions for new or existing systems
• Research technologies and tools to provide information on their suitability for a task

Requirements

• Proficiency in Cisco Technologies
• Familiarity with Citrix Technologies
• Knowledge of Cloud Technologies
• Experience with Dell Technologies
• Understanding of Firewall Technologies
• Understanding of Computer Hardware
• Familiarity with Configuration Management
• Knowledge of HL7 - Health Level 7 Technology

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan