Virgin Galactic - Tustin, CA
posted 6 months ago
As a key member of Virgin Galactic's IT staff, the Application Support Specialist II will work in close coordination with all members of the IT Department performing activities associated with analyzing, implementing, supporting, troubleshooting, integrating, testing, and maintaining a wide range of CAD applications, services, and procedures. This role is crucial in ensuring that engineering applications operate efficiently and effectively, contributing to the overall success of the organization. The specialist will document and assist in planning work activities relating to processes, projects, sub-projects, and escalated ticket requests. The position requires a proactive approach to building, maintaining, enhancing, and supporting existing engineering applications and processes, ensuring that they meet the needs of the users and the organization as a whole. The ideal candidate will possess excellent analytical skills and general aerospace knowledge, with the ability to follow directions and communicate effectively. A self-starter attitude is essential, as is experience in supporting CAD software in an Aerospace or Engineering environment. The specialist will analyze user requests to implement innovative enterprise-wide solutions that increase efficiency and user experience for all engineering applications. They will also analyze and maintain software license usage, assist users with supported software, and ensure that CAD and CAE applications are maintained and operating in a stable environment. In this role, the Application Support Specialist II will be responsible for resolving escalated application issues, engaging vendor support when necessary, and proactively building business/IT knowledge to provide solutions. They will liaise with business end users and IT partners, assist and train less experienced personnel, and utilize best practices to improve products and services. The position requires the ability to work independently to resolve issues of varying complexity while ensuring that service level agreements (SLAs) are met to facilitate maximum uptime for all users and systems. Collaboration with vendors and partners in resolving issues and software analysis is also a key aspect of this role, along with maintaining relationships with senior leaders within the IT organization and throughout the business.