Application Support Specialist

About the position

The Application Support Specialist at Trust Automation is responsible for providing first-line support for enterprise applications, primarily focusing on Microsoft Dynamics 365 F&O. This role requires a detail-oriented individual with strong interpersonal skills to manage user requests, troubleshoot issues, and ensure the smooth operation of enterprise applications. The position offers an opportunity for professional growth in IT support, emphasizing problem-solving and adherence to ITIL standards.

Responsibilities

• Serve as the first point of contact for user inquiries and issues related to enterprise applications.
• Own and manage the support process for enterprise applications.
• Assist in building PowerBI reports and visualizations.
• Troubleshoot and resolve application-related problems in a timely manner.
• Escalate complex issues to appropriate teams when necessary and collaborate with IT team members to ensure user satisfaction.
• Adhere to ITIL standards in all support activities.
• Document all support activities, including issue resolution and escalations.
• Contribute to the continuous improvement of support processes and procedures.
• Provide training and guidance to users on effective use of enterprise applications.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or similar technical degree or equivalent experience.
• 2+ years of experience supporting and maintaining ERP/MRP, preferably in a manufacturing and engineering environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Knowledge of ITIL framework and best practices.
• Experience with ticketing systems and support tools.
• Basic understanding of enterprise applications and IT infrastructure.
• Experience with Microsoft Dynamics 365.