Application Support

Aptino - New York, NY

Full-time

New York, NY

Professional, Scientific, and Technical Services

About the position

The L2 Support Engineer for Front Office in Banking/Investment Banking is responsible for providing application support, troubleshooting issues, and ensuring optimal system performance. This role requires a strong technical background in programming and debugging, along with excellent communication skills to interact with users and stakeholders effectively.

Responsibilities

• Troubleshoot and resolve bugs in applications.
• Optimize systems for performance and scalability.
• Manage incidents and escalate issues to L3 support.
• Collaborate with development teams for issue resolution.
• Document incidents and maintain clear communication with stakeholders.

Requirements

• 4-10 years of experience in L2/L3 application support.
• Background in banking or financial services.
• Proficiency in object-oriented programming languages such as Java, C++, and Python.
• Strong debugging skills.

Nice-to-haves

• Familiarity with Unix/Linux systems.
• Understanding of SQL and database concepts.