Application/System Engineer II

Nordson Efd - East Providence, RI

Full-time - Mid Level

East Providence, RI

Plastics and Rubber Products Manufacturing

About the position

The Application/System Engineer II at Nordson EFD LLC is responsible for providing technical support and application testing for customers, ensuring that the company's products meet their needs. This role involves collaboration with various teams to resolve issues, support product development, and assist in sales efforts. The engineer will engage directly with customers, providing training and troubleshooting assistance, while also participating in the development of new products and training materials.

Responsibilities

• Attend sales calls and meetings to understand customer needs and provide preliminary equipment recommendations.
• Perform dispensing application trials using the company's existing products, ensuring proposed systems meet customer requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.
• Communicate with customers, international sales groups, R&D, and marketing regarding technical and product issues.
• Travel to support customers in installation, training, and troubleshooting.
• Support worldwide sales groups in all technical areas of all EFD products.
• Attend top customer meetings, trade shows, and other pertinent meetings to provide technical knowledge as needed.
• Aid in providing product training to all sales groups with a main focus on top customers.
• Work closely with cross-functional teams to resolve quality or manufacturing issues affecting customers.
• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance, and other personnel.
• Review technical content of product manuals, technical support information, and sales brochures.
• Assist with the development and implementation of product training tools.
• Participate in the New Product Development process by providing insight on real-world product usage by customers.

Requirements

• BS in Engineering or related field or equivalent related work experience.
• Experience in a technical sales-facing and application support role/environment.
• Excellent written and verbal communication skills with a strong customer service, action-orientation required.
• Strong organizational skills and a professional demeanor with a high energy level.
• Ability to adapt effectively in a dynamic changing environment.
• Experience supporting EFD product line and TTA platform programming.
• Proficiency in MS Office applications.

Nice-to-haves

• Self-starter
• High energy

Benefits

• Collaborative work environment
• Opportunities for professional growth
• Engagement in community service