Application/System Engineer II

Nordson - East Providence, RI

Full-time

East Providence, RI

Machinery Manufacturing

About the position

The Application/System Engineer II at Nordson Corporation plays a crucial role in supporting customers by providing technical expertise and application trials for the company's products. This position involves collaboration with various teams to ensure customer satisfaction and product effectiveness, while also participating in product development and training initiatives.

Responsibilities

• Attend sale calls and meetings to understand customers' needs and provide preliminary equipment recommendations.
• Perform dispensing application trials using the company's existing products, ensuring proposed systems meet customer requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.
• Communicate with customers, international sales groups, R&D, and marketing regarding technical and product issues.
• Travel to support customers in installation, training, and troubleshooting.
• Support worldwide sales groups in all technical areas of all EFD products.
• Attend top customer meetings, trade shows, and other pertinent meetings as requested to provide technical knowledge.
• Aid in providing product training to all sales groups with a main focus on tops.
• Work closely with cross-functional teams in the resolution of quality or manufacturing issues affecting customers.
• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance, and other personnel.
• Review technical content of product manuals, technical support information, and sales brochures.
• Assist with the development and implementation of product training tools.
• Participate in the Product Development process by providing insight on real-world product usage by customers.

Requirements

• BS in Engineering or related field or equivalent related work experience.
• Experience in a technical sales-facing and application support role/environment.
• Excellent written and verbal communication skills with a strong customer service, action-orientation required.
• Strong organizational skills and a professional demeanor with a high energy level.
• Ability to adapt effectively in a dynamic changing environment.
• Experience supporting EFD product line and TTA platform programming.
• Proficiency in MS Office applications.

Nice-to-haves

• Self Starter
• High Energy