Application System Technical Analyst-Staff

$66,102 - $104,146/Yr

Intermountain Health - Dover, DE

Full-time - Entry Level

Dover, DE

Hospitals

About the position

The Application System Technical Analyst-Staff position is part of the Revenue Cycle Front End team, responsible for the analysis, design, configuration, testing, implementation, and support of EHR registration and scheduling information systems. This role requires a staff-level professional with experience in healthcare-related information systems, focusing on the configuration, installation, design, testing, implementation, and maintenance of administrative, financial, or clinical information systems. The analyst will work independently with minimal oversight, ensuring compliance with security and operational standards while delivering exceptional customer service.

Responsibilities

• Document and recommend workflow changes and technical/functional designs to support business requirements for common and moderately complex problems.
• Solve common and moderately complex issues, incidents, and problems according to agreed service levels and IS Standards, collaborating with peers, stakeholders, and vendors.
• Configure, install, implement, monitor, and maintain systems with moderate complexity, following documentation standards.
• Maintain a moderate understanding of the technical and functional architecture of assigned systems and their integration.
• Comply with security and compliance requirements of assigned systems and policies.
• Participate in the creation and management of project plans, meeting deadlines or escalating issues as necessary.
• Test applications, systems, and configurations for projects of moderate complexity according to IS standards.
• Collaborate with stakeholders in training peers, end-users, and other IS team members.
• Develop training and knowledge-based materials for peers and end-users.
• Implement communication plans for all stakeholder groups.
• Deliver an extraordinary customer experience when interacting with peers and end-users.
• Maintain a moderate understanding of industry application/implementation methodologies, tools, and techniques.

Requirements

• Bachelor's degree in information technology, clinical, or healthcare-related field from an accredited institution, or four years of equivalent experience in information systems, clinical, or clinical information systems.
• One year of experience in analysis, design, configuration, implementation, and support of business/financial or clinical information systems, or three years as an expert user of targeted systems.

Nice-to-haves

• Revenue Cycle Front end experience with understanding of Hospital and Clinic Scheduling and Registration processes.
• Experience in delivering exceptional customer service.
• Strong written and oral communication skills in English in a technical or healthcare environment.
• Demonstrated interpersonal skills and ability to present ideas in user-friendly language.
• Self-motivated and directed with keen attention to detail.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience in a healthcare environment.

Benefits

• Comprehensive benefits package covering wellness programs.
• Support for living healthy, happy, secure, connected, and engaged.