Application Systems Analyst

Midwest Heritage Services, L.L.C. - West Des Moines, IA

Full-time

West Des Moines, IA

About the position

At Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth. The Application Systems Analyst will work closely with other department members and the Application Systems Supervisor to maintain key technology systems of Midwest Heritage. This role involves the administration of our core banking system and ancillary products, performing and documenting approved system changes, maintaining product control and system parameters, administering users, troubleshooting and resolving issues, creating and preparing reports, identifying efficiency opportunities, maintaining documentation and procedures, implementing enhancements, conducting system testing, and other project duties as assigned. The Application Systems Analyst is responsible for responding to service requests submitted to the Applications Systems Case queue, assisting employees in troubleshooting issues and escalating as needed. This position will oversee various systems by modifying, testing, monitoring results, and diagnosing issues related to system parameters and performance to maintain effective and accurate processing. The analyst will serve as the contact person for system testing, maintenance, and issues, acting as a liaison to applicable vendors. Additionally, the role involves consulting with business units to identify opportunities for increased efficiencies, including automation to mitigate risks and improve customer service. The analyst will also review vendor alerts, product bulletins, and technical data from vendors, analyzing and assessing impact, options, and opportunities. They will research, evaluate, recommend, and develop new products, services, or enhancements with existing and new vendors to provide competitive and effective financial products. The position requires the development of procedures and maintenance of master documents related to system parameters, procedures, enhancements, issues, and other pertinent information. When assigned, the analyst will act as a project subject matter expert or project manager for updates and new product implementations, maintaining task lists, documentation, communication, training, and post-implementation analysis. Furthermore, the analyst will create and update custom reports and develop training resources to train employees on the use of applicable systems. Periodic after-hours updates to minimize customer and employee impact and participation in an on-call rotation for system issues are also part of the role.

Responsibilities

• Respond to service requests submitted to the Applications Systems Case queue, assisting employees in troubleshooting issues and escalating as needed.
• Administer users for assigned systems.
• Oversee the various systems by modifying, testing, monitoring results, and diagnosing issues related to system parameters and performance.
• Serve as contact person for system testing, maintenance, and issues and serve as liaison to applicable vendors.
• Consult with business units to identify opportunities for increased efficiencies including automation to mitigate risks and improve customer service.
• Review vendor alerts, product bulletins and technical data from vendors, analyzing and assessing impact, options, and opportunities.
• Consult with applicable business units to make recommendations, develop action plans, and manage implementation.
• Research, evaluate, recommend and develop new products, services or enhancements with existing and new vendors.
• Develop procedures and maintain master documents related to system parameters, procedures, enhancements, issues, and other pertinent information.
• Act as project subject matter expert or project manager for updates and new product implementations, maintaining task lists, documentation, communication, training and post-implementation analysis.
• Create and update custom reports.
• Develop training resources and train employees on use of applicable systems.
• Evaluate hardware and software needs, recommend purchases, and manage implementation of the system-based components.
• Perform periodic after-hours updates to minimize customer and employee impact and participate in on-call rotation for system issues.

Requirements

• Bachelor's degree in finance, business, technology, or other related field.
• 4 plus years of related experience.
• Previous banking or information technology experience required.
• Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
• Proficient computer skills, particularly in Microsoft Office (Outlook, Power Point, Excel, and Word).
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Strong detail orientation including the ability to review forms for accuracy and completeness.