Applications Engineer I - Entry Level

Seagate Technology - Shakopee, MN

Full-time - Entry Level

Shakopee, MN

Computer and Electronic Product Manufacturing

About the position

The Applications Engineer I position is an entry-level role within the Customer Success team, focusing on ensuring successful transitions of new products and technologies for customers. The role involves technical engagement with customers, testing and validating product compatibility, and collaborating with internal engineering teams to resolve issues and improve future product offerings.

Responsibilities

• Drive all technical aspects of customer qualification engagements.
• Replicate, analyze, and develop solutions in collaboration with internal engineering teams to address customer issues.
• Run tests in customer environments to validate drive/system compatibility.
• Assist in resolving post-qualification customer technical issues.
• Create and present technical information to internal teams.
• Work with customer account teams to incorporate feedback into future product requirements.
• Coordinate activities of other organizations to ensure customer deliverables meet expectations.

Requirements

• Bachelor's Degree in an Engineering related field (e.g., Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology).
• Demonstrated experience testing and resolving concurrent, complex technical issues.
• Project management and tracking experience.
• Ability to work across multiple organizations to achieve deadlines and customer satisfaction.
• Effective written and oral communication skills.

Nice-to-haves

• Engineering design experience.
• Experience dealing with external customers or suppliers.
• Programming experience.
• Experience with SATA, SAS, and NVMe interfaces and bus analyzers.
• Storage system level experience.

Benefits

• On-site fitness center with wellness programs and group workouts.
• On-site café with freshly sourced foods and specialty coffees.
• Access to outdoor spaces for running, biking, and sports activities.