Hitachi - Hillsboro, OR
posted about 2 months ago
The Applications Engineer I or II position at Hitachi High-Tech America, Inc. is a critical role within the Metrology and Analysis Systems Division (MAD). This position focuses on providing technical product support, particularly in the area of failure analysis (FA) of semiconductor technologies utilizing Focused Ion Beam-Scanning Electron Microscopy (FIB-SEM). The successful candidate will be responsible for conducting demonstrations, developing application workflows, and delivering training to customers. This role requires a high level of initiative and judgment, as the Applications Engineer will work both independently and as part of a team to enhance departmental efficiency and customer satisfaction. In this position, the Applications Engineer will engage in various activities, including providing customer support for tool installation and acceptance tests, analyzing customer samples for sales opportunities, and resolving technical issues related to product lines. The role also involves delivering compelling product presentations and conducting technical training sessions for both customers and internal staff. The Applications Engineer is expected to have a comprehensive understanding of multiple product lines related to failure analysis, with a strong emphasis on transmission electron microscopy, high electron energy principles, and analytical data analysis methodologies. The position is not only about technical expertise but also about effective communication and collaboration with customers and internal teams. The Applications Engineer will serve as a key technical resource during sales calls and will be responsible for managing key accounts. This role may require domestic and international travel of up to 30%, and the work environment is primarily hybrid, with 90% onsite and 10% remote work expected.