Applications Engineer I or II

$76,863 - $142,683/Yr

Hitachi - Hillsboro, OR

posted about 2 months ago

Full-time - Entry Level
Onsite - Hillsboro, OR
Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Applications Engineer I or II position at Hitachi High-Tech America, Inc. is a critical role within the Metrology and Analysis Systems Division (MAD). This position focuses on providing technical product support, particularly in the area of failure analysis (FA) of semiconductor technologies utilizing Focused Ion Beam-Scanning Electron Microscopy (FIB-SEM). The successful candidate will be responsible for conducting demonstrations, developing application workflows, and delivering training to customers. This role requires a high level of initiative and judgment, as the Applications Engineer will work both independently and as part of a team to enhance departmental efficiency and customer satisfaction. In this position, the Applications Engineer will engage in various activities, including providing customer support for tool installation and acceptance tests, analyzing customer samples for sales opportunities, and resolving technical issues related to product lines. The role also involves delivering compelling product presentations and conducting technical training sessions for both customers and internal staff. The Applications Engineer is expected to have a comprehensive understanding of multiple product lines related to failure analysis, with a strong emphasis on transmission electron microscopy, high electron energy principles, and analytical data analysis methodologies. The position is not only about technical expertise but also about effective communication and collaboration with customers and internal teams. The Applications Engineer will serve as a key technical resource during sales calls and will be responsible for managing key accounts. This role may require domestic and international travel of up to 30%, and the work environment is primarily hybrid, with 90% onsite and 10% remote work expected.

Responsibilities

  • Technical product support for FIB-SEM
  • Provide applications support for customers through recipe automation audits
  • Deliver compelling product presentations
  • Provide sample-run activities and product demonstrations to customers
  • Conduct technical product training on instruments and applications for customers and internal staff
  • Understand and provide technical solutions to customer's technical requirements through applications support
  • Analyze customer samples for sales opportunities and technical support
  • Assist internal staff and customers with technical support and application issues
  • Review customer application needs with sales and technical staff
  • Serve in a technical support role during sales calls
  • Resolve technical product line issues and problems
  • Key account technical management
  • Provide technical requirements to the factory for continued and next generation product development
  • Other duties as assigned

Requirements

  • BS degree in related field required or equivalent combination of education and experience
  • MS degree in Physics, Materials Science, Chemistry, Biochemistry, or related field is a plus
  • Two (2) years' relevant work experience for AE I or Five (5) years' experience for AE II in related materials science applications or semiconductor FA applications
  • Two (2) years' experience for AE I or Five (5) years' experience for AE II working with FIB-SEM experience
  • Transmission Electron Microscope (TEM) and Scanning Electron Microscope (SEM) experience is strongly preferred
  • Programming experience in scripting languages, Python, C, and C++, MATLab is a plus
  • Project management experience is a plus
  • Experience developing new products, technical functions, or applications through customer collaboration is a plus

Nice-to-haves

  • Experience with advanced customer training
  • Ability to assist Field Service Engineers with problems they encounter in the field
  • Experience in giving training classes remotely or onsite on complex system theory

Benefits

  • Competitive salary range of $76,863 - $142,683 annually
  • Potential for additional compensation including incentive pay and allowances
  • Hybrid work environment with 90% onsite and 10% remote work
  • Opportunities for professional development and training
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