Applications Engineer II

The Gleason Works - Rochester, NY

Full-time - Entry Level

Rochester, NY

1,001-5,000 employees

Machinery Manufacturing

About the position

The individual in this role acts as the direct contact between Sales, the customer, and the Gleason organization to coordinate technical activities related to Gleason Gear Technology, including machines, tools, processes, workholding, machine qualification, and training. This position requires strong relationship-building skills and technical expertise to provide assistance and recommendations to customers regarding their gear technology needs.

Responsibilities

• Provide technical assistance to customers regarding previous or future purchases, troubleshoot existing problems with machines and processes, and make suitable recommendations for improvement or correction.
• Analyze, define, document, and report customer requirements and expectations for machine programs.
• Use Statistical Process Control to verify that machines purchased by customers meet their quality and production requirements.
• Determine production analyses for potential machine sales by predicting cycle times and duty cycles based on customer's production needs and prepare proposals.
• Define tool configuration for the required process and verify new machine capabilities and processes by testing or analyzing.
• Serve as a liaison between the sales organization and the customer for information on design, production, inspection, testing, and performance standards of Gleason products.
• Perform promotional work by presenting new developments, machines, and processes.
• Work closely with Sales, tooling engineers, shop personnel, project manager, and the machine proposal group to meet or exceed customer needs.
• Develop and conduct presentations and training courses covering gear processes, machines, tools, and sales.

Requirements

• Bachelor's degree in engineering or technical discipline is required.
• Knowledge and experience with Gear Process Technology is a plus.
• Strong PC skills including MS Word, Excel, MS Project, PowerPoint, etc.
• Demonstrated leadership qualities, exceptional problem solving, decision making, and effective communication skills.

Nice-to-haves

• Some level of bevel and cylindrical gear knowledge would be desirable.

Benefits

• Excellent benefits package including a 6% Company 401(k) match
• Flexible scheduling
• Tuition Assistance Program
• Employee Assistance Program
• Formal and informal Development opportunities.