Applications Engineer III

$75,000 - $116,000/Yr

Umpqua Bank

Full-time - Mid Level

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Applications Engineer III at Umpqua Bank is responsible for enhancing and supporting the company's digital infrastructure, focusing on Windows upgrades, workplace productivity engineering, and application management. This role requires collaboration with various teams to ensure seamless integration and functionality of applications and systems, while also managing OS settings, application updates, and vulnerability management.

Responsibilities

• Manage OS and BIOS settings and imaging process for new Windows devices.
• Oversee the upgrade process for Windows, including pre-cache and upgrade task sequences.
• Ensure all necessary content, such as OS upgrade packages and drivers, is downloaded before the upgrade begins.
• Perform prerequisite checks to verify system compatibility and manage driver updates.
• Develop and maintain task sequences for Windows, incorporating the latest security patches and software updates.
• Manage BIOS updates and settings for supported models (Microsoft, Lenovo, and Dell).
• Provide support for updating various applications, ensuring they are up-to-date and compatible with the company's systems.
• Actively involved in vulnerability management within the Technology Advancement Group, ensuring synchronization on outstanding vulnerabilities and incidents.
• Handle failures and troubleshoot issues during the upgrade and application management processes.
• Record extensive information in logs for troubleshooting and ensure devices meet upgrade standards.
• Work closely with other teams to coordinate upgrades and application management.
• Communicate effectively with team members and stakeholders to ensure smooth operations.
• Collaborate with various teams to ensure successful project outcomes.
• Provide support and guidance to team members and other departments.
• Actively participate in feedback sessions and contribute to continuous improvement initiatives.
• Provide escalation support for assigned applications/roles via multiple channels and participate in on-call rotation.

Requirements

• Associate's degree in vocational or technical degree related to information technology or equivalent experience required.
• 4-7 years of experience in applications engineering.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals required.
• Proven experience in application engineering, system upgrades, and digital engineering.
• Strong knowledge of Windows operating systems, including Windows 10 and Windows 11.
• Advanced experience with task sequence development and management.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.
• In-depth experience with BIOS updates and settings management.
• Strong familiarity with Adobe Acrobat, Google Chrome, Microsoft Edge, and Rapid7 Insight Agent.
• Extensive knowledge of driver management and system compatibility checks.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k) retirement savings plan with employer match
• Employee assistance program
• Life insurance
• Disability insurance
• Tuition assistance
• Mental health resources
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Access to an online discount marketplace
• Paid vacation, sick days, volunteer days, and holidays