Applications Engineer - TapTone

Teledyne Technologies - Falmouth, MA

Full-time

Falmouth, MA

Computer and Electronic Product Manufacturing

About the position

The Applications Engineer will support the Sales & Marketing team by providing technical and application support for in-line inspection systems. This role involves working closely with internal and external stakeholders to ensure product functionality and performance meet customer requirements, as well as conducting testing and generating reports to assist in sales opportunities.

Responsibilities

• Provides technical sales and marketing support for applications dealing with complex knowledge of product line functionality, performance, and compatibility.
• Conducts sample testing on products sent in by customers for inspection evaluation in support of sales opportunities and generates test result reports for return to customers verifying inspection capability.
• Supports sales orders by defining system configurations based on customer requirements and application.
• Supports field sales personnel in technical sales presentations and documentation.
• Provides technical support to sales and marketing in defining and coordinating requirements for engineering specials.
• Supports field service technicians, external OEM and Rep, Technicians, as well as customers performing self-service on their equipment.
• Identifies and tests new applications for existing products.
• Assists sales in replacement part requirements as required.
• Responds to customer service requests and provides troubleshooting and phone support as needed.
• Travels to customer sites when required for escalated equipment application issues (less than 25% travel expected).
• Develops product training programs and provides customer, sales, and service training on existing and new products.
• Supports the engineering staff in reviewing ECO's, engineering specials, and writing manuals.
• Supports in-house repair efforts when needed.
• Conducts Factory Acceptance Tests (FAT) as required.
• Provides support for tradeshows and customer demos as required.

Requirements

• Technical or BS Engineering Degree
• Experience with lab-based testing equipment
• Experience with PC based platforms
• Experience with industrial equipment

Nice-to-haves

• Previous engineering experience
• Mechanical/Chemical/Electrical Engineering Degree
• Knowledge of the packaging, food filling, and sample testing of container integrity, preferred.