Applications Engineer & Trainer, X-Ray CT

Nikon Metrology - Brighton, MI

Full-time - Mid Level

Brighton, MI

Professional, Scientific, and Technical Services

About the position

Nikon Metrology is seeking an experienced Applications Engineer responsible for technical training and application support on computed tomography X-ray equipment. This role is pivotal in providing high-quality, in-depth technical training for customers and distributors on the proper use and operation of CT X-ray technology, both onsite and in-house. The Applications Engineer will also provide direct and indirect support for customers and internal personnel, ensuring they have the necessary software and best practices to achieve accurate and repeatable results from the equipment. In addition to training, the Applications Engineer will consult with customers on specific applications, understanding the fit and function of the parts involved, and provide recommendations and solutions for measurement strategies. The role requires logging and tracking customer communications and support events in TopDesk, entering bugs and enhancements into JIRA for proper tracking, and assisting with quoting and selling software support contracts, training, and AE consulting. The engineer will also be responsible for creating and updating software training manuals, benchmarking customer applications, inspecting parts for customers, and preparing product requirements reviews and gap analyses. The Applications Engineer will need to coordinate activities across multiple departments to assist customers effectively and will be expected to represent Nikon professionally at all times. Ancillary responsibilities include dealer support and training, customer phone and AE support, distributing technical information to Field Service Engineers, maintaining training/demo equipment, supporting trade shows, ensuring compliance with applicable standards and specifications (ISO, ANSI), and recommending design improvements to enhance product performance and ease of use. This position requires a commitment to teamwork and a family-oriented culture, where team members are encouraged to celebrate and socialize to inspire each other. Nikon Metrology is dedicated to personal development, offering competitive compensation, training and advancement opportunities, and tuition reimbursement. The company also provides industry-leading medical, dental, and vision plans, ensuring that employees are well taken care of.

Responsibilities

• Provide high quality in-depth technical training for customers and distributors on the proper use/operation of CT X-ray technology (onsite and in-house).
• Provide direct and indirect support for customers and internal personnel on the software and best practices to ensure accurate and repeatable results from equipment.
• Consult with customers on specific applications, understanding the fit and function of the part and provide recommendations/solutions for a measurement strategy.
• Log/track customer communications & support events in TopDesk.
• Enter bugs/enhancements into JIRA to ensure proper tracking.
• Assist with quoting/selling software support contracts, training, and AE consulting.
• Create and/or update the software training manuals.
• Benchmark customer applications and/or inspect parts for customers.
• Prepare customer product requirements review and gap analysis.
• Ability to coordinate activities within multiple departments to assist the customer.
• Professionally represent Nikon at all times.

Requirements

• BS/BA or equivalent combination of education in Engineering, NDT, Computing Science, Mathematics, Biology, or Physics.
• Ability to effectively communicate in a professional manner.
• Ability to provide technical solutions with a high degree of professionalism.
• Initiative-taking and well organized.
• Valid driver's license and ability to be insured.
• Able to work on ITAR projects.
• Valid passport and ability to travel outside of the United States.

Nice-to-haves

• Prior X-RAY CT experience preferred.
• VG experience preferred.
• Previous NDT experience preferred.

Benefits

• Competitive compensation
• Training/advancement opportunities
• Tuition reimbursement
• Industry leading medical, dental, and vision plans