Applications Engineer

Autonomoustuff - Peoria, IL

Full-time - Mid Level

Peoria, IL

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Applications Engineer at Hexagon is a vital role focused on providing second-tier support to customers, particularly in the GNSS+INS sector. This position involves troubleshooting, diagnosing, and resolving technical issues while ensuring customer satisfaction. The engineer will collaborate with various teams and contribute to product testing and documentation, all while maintaining a strong customer-centric approach.

Responsibilities

• Oversee 2nd tier case management for Hexagon A&P products and services
• Provide technical support for both pre-sales opportunities and post-sales issues
• Assist customers with troubleshooting, diagnosing, and resolving product or services issues by phone or email
• Provide data analysis to customers who are experiencing issues when applicable
• Contribute to Root Cause Analysis (RCA) of reported issues to identify underlying causes
• Assist customers with product installation, setup, and configuration
• Provide customers with information about product features and specifications
• Ensure customer satisfaction by addressing issues in a timely manner and providing follow-up communication
• Identify and escalate complex issues to the Specialist or Engineering team when necessary
• Interface with and provide support for different engineering teams
• Generate and review technical support documentation including FAQs and Application Notes
• Perform product testing and verification
• Visit customers in-person to resolve issues or provide onsite support

Requirements

• Degree in Geomatics or Electrical Engineering with 2+ years of related GNSS+INS industry experience
• Proven problem-solving skills
• Strong analytical and critical thinking skills
• Exceptional interpersonal skills and ability to get on with others
• English fluency with excellent verbal and written skills
• Able and willing to travel internationally

Nice-to-haves

• Experience working directly with customers, preferably in the delivery of support or services
• Experience working with ROS packages, architecture, and communication protocols
• Experience working with IMU, INS, and sensor fusion
• Experience in software testing and/or post-processing
• Familiarity with programming languages such as Python and C++

Benefits

• Diverse and inclusive work environment
• Opportunities for professional development
• Global company with locations around the world
• Support for continuous learning and skill acquisition