Applications Engineer

IDEX - Mansfield, OH

Full-time - Entry Level

Mansfield, OH

Machinery Manufacturing

About the position

The Application Engineer position at IDEX involves providing technical support and application engineering assistance to both domestic and international customers. The role focuses on enhancing customer experience by addressing technical inquiries, troubleshooting issues, and supporting sales representatives during the sales process. This position requires a strong technical aptitude and the ability to build relationships with customers while ensuring their needs are met effectively.

Responsibilities

• Handle incoming calls and electronic mail regarding application and installation inquiries, troubleshooting, and technical issues.
• Build relationships with customers and provide tailored solutions to enhance their overall experience.
• Review pump specifications and project inquiries.
• Communicate information regarding Engineering Change Notices (ECNs) as applicable.
• Process special and custom construction product requests.
• Assist with direct, in-house, and field service seminars.
• Support outside Sales staff and Customer Service Representatives as needed.
• Maintain departmental technical information with other Technical Service Representatives.
• Recommend new product concepts based on market feedback.
• Assist with reports and projects as they arise.
• Maintain departmental logs and reports.
• Assist After Sales Support with troubleshooting and installation questions, evaluate returned products for warranty, and generate failure analysis reports.
• Initiate quote activity and follow up with targeted accounts using CRM tools.

Requirements

• Bachelor's degree in engineering or a related field plus a minimum of 3 years of experience in a technical field, or equivalent combination of education and experience.
• Strong technical aptitude.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Access required.
• Pump experience is a plus.