Applications Engineer

Soft Robotics - Bedford, MA

Full-time

Bedford, MA

About the position

The Applications Engineer at Oxipital AI plays a crucial role in bridging customer needs with technical solutions in the manufacturing sector. This position involves collaborating with customers to understand their requirements, developing prototypes, and providing engineering support to ensure successful implementation of AI-enabled machine vision solutions. The role is dynamic and requires managing multiple projects while ensuring timely delivery and customer satisfaction.

Responsibilities

• Partner with sales team to determine customer requirements
• Build and test prototypes for customer applications
• Program and tune 3D vision system
• Develop robot programs to verify application feasibility
• Own technical relationship with customer
• Simultaneously manage multiple customer projects to ensure that all relevant technical information is documented, and products are delivered on time
• Provide applications engineering support (robot setup and testing) for development engineering
• Support on-site installs and maintenance
• Provide phone (tech) support and troubleshooting for customers
• Provide training for customers and Oxipital AI employees
• Design, build, and program tradeshow systems as and represent Oxipital AI as technical expert
• Provide applications engineering support (incl. creating use case videos) to marketing team
• Ensure technical manuals are correct and complete
• Develop application notes to expand on manuals as needed

Requirements

• BS in Mechanical or Electrical Engineering; specialization in robotics preferred
• Minimum 2 years experience working in Applications Engineering role or similar
• Ability to program and work with robots typically used in industrial or general automation (e.g., one or more of ABB, Fanuc, Kuka, Yaskawa)
• Experience with industrial controls (e.g., studio5000) preferred
• Experience with 3D design modeling tools; Solidworks experience preferred
• Experience with vision system preferred
• Strong written and verbal communication skills and experience with MS Office suite
• Experience working with SalesForce preferred
• Start-up experience preferred
• Positive can-do attitude with a passionate customer focused problem-solving approach
• Ability to commute and work in the Bedford, MA office
• Ability to travel up to 25%