Applications Engineer

Allied Universal - Rochester, NY

Part-time - Entry Level

Rochester, NY

Administrative and Support Services

About the position

The Applications Engineer at Allied Universal Technology Services plays a crucial role in providing software-specific support for the installation team. This position focuses on integrating multiple software applications into cohesive solutions, ensuring the functionality of security systems through commissioning, upgrades, and diagnostics. The role requires collaboration with project managers and technicians to troubleshoot issues and provide training, all while leveraging advanced technical knowledge in security systems and software integration.

Responsibilities

• Capable of advanced integration between disparate electronic security systems.
• LAN & Network configurations experience including wireless communications system.
• Perform system diagnostic, programming, troubleshooting, configuration scripting and service analysis duties to ensure a fully functioning system.
• Work with Project Managers, End Users and Technician team to provide assistance in regards to the software systems.
• Troubleshoot project issues and engage appropriate resources as needed.
• Escalate significant issues to management team as needed.
• Work with the Project Management team to coordinate project and work schedules to ensure project efficiencies.
• Work with operations team, take the lead in End User Software training.

Requirements

• High School Diploma or equivalent experience.
• In-depth knowledge of industry-leading security system and equipment providers.
• Ability to read and understand advanced technical information and documentation.
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word).
• Results-oriented problem-solving skills that meet client and employee needs.

Nice-to-haves

• Bachelor's degree in computer science or related field.
• Two (2) plus years in a technical support software position; or similar.
• Certification with major enterprise level security/access control systems preferred.
• Certifications in the following Software platforms are preferred: Symmetry Access Control, FLIR, Axis, Milestone, Agent VI, Commend, and Guardian Shooter Detection.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.