Silvus Technologies - Los Angeles, CA
posted about 2 months ago
Silvus Technologies is seeking an Applications Engineer to join our customer-facing Sales Engineering team. This role is pivotal in conducting a wide range of technical activities related to applications and solutions engineering, as well as providing customer and sales support. The Applications Engineer will collaborate closely with customers and the Sales team to drive product development, enabling the creation of cutting-edge systems and technologies. The successful candidate will be responsible for defining and testing new products and features, assisting customers and the sales team with technical support requests, performing technical analysis, and integrating systems to engineer complete solutions for complex problems. In this position, you will work closely with internal engineering teams and provide in-person support, which may involve up to 25% travel, both domestically and internationally. The role is hybrid, requiring a minimum of three days on-site each week, specifically on Mondays, Wednesdays, and Thursdays, at Silvus Technologies' headquarters located in West Los Angeles, CA. The Applications Engineer will also be responsible for designing and testing complete solutions to address unique technical challenges, defining new products and features, and conducting product evaluations and field trials. Additionally, the role involves providing comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via various communication channels. You will also create and maintain customer-facing documentation, oversee the RMA and Loaner teams, and assist in preparing for demos, training, and testing. This position is essential for ensuring that our products meet the high standards required for mission-critical applications in challenging environments.