Applications Engineer

Api Heat Transfer - Buffalo, NY

Full-time

Buffalo, NY

Machinery Manufacturing

About the position

The Applications Engineer at API Heat Transfer plays a crucial role in enhancing customer experience by collaborating with internal teams and external partners throughout the sales process. This position focuses on providing solutions in the heat transfer industry, ensuring customer satisfaction from initial inquiry to order execution.

Responsibilities

• Work collaboratively on solutions with customers and markets including Process & Industrial, Compressor & Dryer, Food & Beverage, Pharmaceutical, Dairy, and HVAC and Refrigeration markets.
• Utilize API software, vendor material quotes, and pricing guidelines for sizing, selection, cost estimating, and market pricing.
• Develop and maintain heat transfer expertise to advise and train sales agents, partners, and customers on thermal and mechanical aspects of heat exchangers.
• Generate cost estimates, quotations, and perform necessary follow-up activities to facilitate the award of new business.
• Work closely with internal departments throughout the sales cycle to deliver an exceptional customer experience.
• Provide feedback for initiating product, process, and/or marketing improvements as appropriate.
• Review purchase orders and resolve discrepancies to accurately process orders.
• Utilize the ERP system to process orders.
• Meet and exceed department objectives and key performance indicators (KPIs).
• Perform other duties as assigned.

Requirements

• Bachelor's degree in mechanical/chemical engineering or appropriate, demonstrable experience in Heat Transfer Applications Engineering.
• Learning aptitude to familiarize with customers, products, processes, and systems.
• Self-motivated individual who seeks solutions rather than problems.
• Excellent time management and communication skills.
• Experience in Heat Exchanger Industry is preferred.

Nice-to-haves

• Experience in Heat Exchanger Industry is preferred.

Benefits

• Full health & welfare benefits
• 401(k)
• PTO
• Developmental opportunities