Applications Support Director - 7850-4794

CohnReznick - Chicago, IL

Full-time - Senior

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Applications Support Director at CohnReznick will lead the global application support team, ensuring high availability and performance of business-critical applications. This role involves strategic leadership, application portfolio management, operational excellence, team development, and stakeholder communication, all aimed at enhancing client services and optimizing internal processes.

Responsibilities

• Collaborate with the Head Of Infrastructure, Data and Operations to develop and execute a comprehensive global application management strategy.
• Drive technological innovation and digital transformation initiatives to enhance client services and optimize internal processes.
• Evaluate emerging technologies and recommend strategic investments and partnerships.
• Oversee the global application estate, including commercial, custom-built, and cloud-based applications.
• Develop and maintain a comprehensive application catalog and rationalize the portfolio with business units.
• Ensure all applications adhere to architectural standards and align with the firm's technology roadmap.
• Implement and maintain ITIL best practices for application support and service management.
• Lead incident management efforts and conduct thorough root cause analyses to prevent future occurrences.
• Lead, mentor, and inspire a high-performing global application support team.
• Develop and maintain service level agreements (SLAs) with business units.

Requirements

• Master's/Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
• Minimum of 12 years of experience in technology leadership roles, managing applications on a global level in a large organization.
• Deep expertise in IT infrastructure, cloud computing, cybersecurity, data analytics, and enterprise applications.
• Strong knowledge of ITIL frameworks and best practices in IT service management.
• Experience with critical enterprise platforms such as SAP, ServiceNow, Microsoft SQL Server, and O365/Teams/Exchange.
• Proficiency in emerging technologies such as artificial intelligence, machine learning, and IoT.
• Strong understanding of DevSecOps principles and Agile methodologies.
• Relevant industry certifications (e.g., ITIL, PMP, TOGAF) are highly desirable.

Nice-to-haves

• Exceptional strategic thinking, problem-solving, and analytical skills.
• Strong leadership abilities with a proven track record of building and motivating high-performing teams.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage change and drive digital transformation initiatives.
• Visionary mindset with a passion for leveraging technology to drive business growth.

Benefits

• Generous PTO
• Flexible work environment
• Expanded parental leave
• Extensive learning & development opportunities
• Paid time off for volunteering activities