Applications Support Engineer / Analyst - Atlanta

Southern Company - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

5,001-10,000 employees

Utilities

About the position

The Applications Support Engineer / Analyst position at Georgia Power Company involves providing technical support for critical software and hardware used in managing the electric grid. There are two vacancies: one focuses on technical support for the Distributed Energy Resources Management System (DERMS) and Advanced Distribution Management System (ADMS), while the other is centered on data modeling support for DERMS. The role requires collaboration with cross-functional teams to ensure system reliability and effective integration of various data sources for grid operations.

Responsibilities

• Support and ongoing monitoring of existing products to maintain interfaces to DERMS, ADMS and other real-time solutions.
• Maintain high standards of software quality within the team by establishing good practices and cyber security standards.
• Provide innovative recommendations for automating business processes to increase productivity, reduce costs, and continuous improvement.
• Provide technical leadership, subject matter expertise, and mentoring to teammates.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, resolve issues, and maintain a reliable 24x7 storm critical systems.
• Develop software Upgrade Procedures and Test Cases.
• Expected to provide support during storm restoration.
• Expected to participate in on-call rotation for DERMS and ADMS support.
• Implement container orchestration best practices, including automated scaling, self-healing, and zero-downtime deployments.
• Design and manage continuous integration/continuous delivery (CI/CD) pipelines for containerized applications.
• Guide the migration of legacy applications to a containerized environment, ensuring minimal disruption to business operations.
• Develop, implement and manage APIs for integrations with the ADMS and DERMS platforms.
• Provide technical leadership and mentoring to engineering teams, helping to build expertise in containerization and Kubernetes technologies while staying up to date on emerging container best practices.

Requirements

• In-depth knowledge and experience with Linux (Red Hat), Microsoft .Net technologies and Python scripting.
• Extensive experience designing, developing, deploying, and supporting enterprise-grade software.
• Extensive experience with source control management systems and continuous integration/deployment environments.
• Experience focused on containerization and Kubernetes architecture, including experience designing, deploying, and managing production-grade Kubernetes clusters.
• Experience deploying containers into managed Kubernetes environments such as Azure AKS.
• Familiarity with securing containers and Kubernetes environments including RBAC, network policies, and secrets management.
• Experience with CI/CD tools (e.g., Jenkins, GitLab, Azure DevOps) and infrastructure as code for Kubernetes and container deployments.
• Demonstrated ability to effectively communicate with all levels of leadership, stakeholders, and internal/external team members.
• Self-motivated, able to work proficiently both independently and in a team environment, with minimal supervision.

Nice-to-haves

• Experience with electrical power systems and utility operations is strongly preferred.
• Experience with AEMS, ADMS, DERMS and other electric utility software and platforms are preferred.
• Experience delivering in DevOps and MLOps environments, including experience with Continuous Integration / Continuous Delivery (CI/CD) pipelines and agile practices is preferred.
• Proficiency with OpenShift, RKE2, Kubernetes Objects, Docker, HELM, GitOps / GitHub Enterprise, Azure DevOps, Container image technologies, Version control for source control GIT or TFS, ArgoCD, Application interface adapter development.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling