Applications Support Engineer

Waters - Eden Prairie, MN

Full-time - Mid Level

Eden Prairie, MN

Computer and Electronic Product Manufacturing

About the position

As an Applications Engineer at TA Instruments, you will be part of a dedicated team that provides exceptional support for customers using scientific instrumentation. This role involves collaborating with various departments such as Sales, Service, Product Management, and Engineering to deliver technical expertise and support for biomaterials characterization and tissue engineering. You will engage in pre- and post-sales activities, conduct demonstrations, develop training programs, and participate in industry conferences, all while ensuring customer satisfaction and technical excellence.

Responsibilities

• Provide technical expertise to support worldwide technical sales representatives on pre- and post-sales activities for biomaterials characterization and tissue engineering market segments.
• Fulfill role as back-up technical expert for engineered materials (non-biomedical) applications.
• Perform demonstrations and conduct feasibility tests to characterize customer samples with appropriate data analysis, report authoring, and presenting.
• Provide application-specific test protocol development support for TA ElectroForce customers.
• Provide technical advisement and recommendations of the appropriate test solutions to prospective customers.
• Develop and deliver customer training programs in the form of hands-on laboratory sessions, lectures, application notes, and tutorial videos.
• Participate in conferences and tradeshows, including presenting technical papers.
• Collaborate across functional groups, including product management, engineering, sales, and service, to provide customer and industry insights.
• Maintain applications lab facilities.

Requirements

• Bachelor's degree or more advanced degree from an accredited university in Mechanical, Biomedical, or Chemical Engineering with a focus on Tissue Mechanics, Tissue Engineering, and/or Medical Devices.
• Minimum of 3-4 years of relevant industrial experience.
• Solid understanding of mechanical testing and instrumentation.
• Prior experience with ElectroForce test instruments and WinTest software is a plus.
• Strong interpersonal and presentation skills.
• Ability to travel by both air and ground carrier.

Nice-to-haves

• Masters or PhD in a relevant field.