Applications Support Engineer

Waters - Eden Prairie, MN

Full-time

Eden Prairie, MN

Computer and Electronic Product Manufacturing

About the position

As an Applications Engineer at TA Instruments, you will be part of a dedicated team that provides technical expertise and support for customers utilizing scientific instrumentation, particularly in the biomaterials characterization and tissue engineering sectors. This role involves collaboration with various departments, including Sales, Service, Product Management, and Engineering, to ensure exceptional customer support both before and after sales. You will engage in diverse activities such as running samples, conducting training courses, and presenting technical seminars, all while facing new challenges daily.

Responsibilities

• Provide technical expertise to support worldwide technical sales representatives on pre- and post-sales activities for biomaterials characterization and tissue engineering market segments.
• Fulfill role as back-up technical expert for engineered materials (non-biomedical) applications.
• Perform demonstrations and conduct feasibility tests to characterize customer samples with appropriate data analysis, report authoring, and presenting.
• Provide application-specific test protocol development support for TA ElectroForce customers.
• Provide technical advisement and recommendations of the appropriate test solutions to prospective customers.
• Develop and deliver customer training programs in the form of hands-on laboratory sessions, lectures, application notes, and tutorial videos.
• Participate in conferences and tradeshows, including presenting technical papers.
• Collaborate across functional groups, including product management, engineering, sales, and service, to provide customer and industry insights.
• Maintain applications lab facilities.

Requirements

• Bachelor's degree or more advanced degree from an accredited university in Mechanical, Biomedical, or Chemical Engineering with a focus on Tissue Mechanics, Tissue Engineering, and/or Medical Devices.
• Minimum of 3-4 years of relevant industrial experience.
• Solid understanding of mechanical testing and instrumentation.
• Prior experience with ElectroForce test instruments and WinTest software is a plus.
• Strong interpersonal and presentation skills.
• Ability to travel by both air and ground carrier.

Nice-to-haves

• Masters or PhD in a relevant field.