Applications Support Engineer

Patelco Credit Union - Dublin, CA

Part-time,Full-time - Mid Level

Hybrid - Dublin, CA

251-500 employees

Credit Intermediation and Related Activities

About the position

The Applications Support Engineer at Patelco Credit Union is responsible for providing technical support and assistance to users of the company's software applications. This role involves troubleshooting issues, implementing solutions, and ensuring the smooth operation of applications to enhance user experience and operational efficiency.

Responsibilities

• Identify and diagnose technical issues related to the application.
• Research and implement solutions to resolve problems efficiently.
• Review the application code, configuration, and data to identify problems faced by members or team members; perform minor application fixes and recommend coding solutions.
• Respond to user inquiries and requests for assistance, providing clear and concise explanations of technical concepts.
• Document and track user issues to ensure timely resolution.
• Create and track incident reports, assigning incidents to appropriate teams for resolution.
• Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures.
• Monitor the performance of the applications and identify potential issues; take proactive steps to optimize application performance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 years of experience in application support or development.
• Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer service orientation.

Nice-to-haves

• Working knowledge of technical strategies, business process design, application development, and technical architecture.
• Ability to plan, organize, schedule, and manage work hours and small projects.
• Strong problem-solving and analytical abilities.
• Possess good written and oral communication skills.
• Ability to collaborate effectively with a wide array of people on many different levels.

Benefits

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Onsite fitness center at HQ and rewards for completing wellness-related activities
• Competitive compensation packages with bonus opportunity
• 401(k) with 3% Safe Harbor and 5% employer match
• Discounts on loan products
• Tuition reimbursement
• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Flexible work arrangements available for specific positions