Applications Support

Unclassified - Westerville, OH

Full-time - Senior

Westerville, OH

About the position

The Senior Applications Support role is focused on providing high-level support for applications, ensuring their optimal performance and reliability. This position requires extensive experience in monitoring and managing application events, changes, incidents, and problems, with a strong emphasis on automation and continuous improvement.

Responsibilities

• Monitor application performance and identify gaps using tools like Splunk, Dynatrace, and Grafana.
• Manage events, changes, incidents, and problems effectively to ensure minimal disruption to services.
• Communicate effectively with team members and stakeholders regarding application status and issues.
• Identify automation opportunities to enhance application support processes.
• Utilize programming skills in Java and Python to support application functionalities.

Requirements

• 8+ years of experience in applications support.
• Proficiency in monitoring tools such as Splunk, Dynatrace, and Grafana.
• Strong skills in event, change, incident, and problem management.
• Excellent communication skills for effective collaboration.
• An automation mindset with a focus on continuous improvement.
• Knowledge of programming languages, specifically Java and Python.