Applications Support

$78,374 - $83,450/Yr

BCforward - Westerville, OH

Full-time - Entry Level

Hybrid - Westerville, OH

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Applications Support role at BCforward involves monitoring production environments, addressing issues, and supporting incident, problem, and change management for applications and infrastructure. This position requires a strong focus on automation and collaboration with various teams to enhance operational stability and availability, particularly in the consumer banking sector.

Responsibilities

• Monitor production environments for anomalies using tools like Splunk, Dynatrace, and Grafana.
• Assist with Root Cause Analysis (RCA) and identify monitoring gaps.
• Implement solutions to address monitoring gaps using appropriate tools.
• Support incident, problem, and change management processes for applications and infrastructure.
• Act as the second line of support for ATM hardware and applications.
• Collaborate with ATM Support groups and product owners to resolve issues and defects.
• Drive the identification and implementation of automation opportunities across the application and infrastructure environment.
• Identify issues for escalation and partner with Operate Teams, AD, and PM teams.

Requirements

• 3-5 years of experience with Splunk, Dynatrace, and Grafana monitoring tools.
• Strong skills in event, change, incident, and problem management.
• Good communication skills and an automation mindset.
• Experience with one or more general-purpose programming languages and/or automation scripting.
• Working understanding of public cloud environments.
• Consumer banking experience is preferred.

Nice-to-haves

• Familiarity with Kubernetes and Docker.
• Knowledge of programming languages such as Java and Python.
• Experience with cloud applications.

Benefits

• Major medical insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Employer-provided group life insurance
• Voluntary life insurance
• Short-term disability
• Long-term disability
• 401k