Unclassified - Raleigh, NC

posted about 2 months ago

Full-time - Mid Level
Remote - Raleigh, NC
10,001+ employees

About the position

Transform technology into opportunity as a Systems Engineering Manager with GDIT, where you'll sustain and enhance the systems that matter most to our clients, be at the forefront of innovation, and play a meaningful part in improving how agencies operate as we provide enterprise IT operations and maintenance (O&M) services for the Department of Homeland Security's (DHS) biometric identity management system (IDENT) and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS's strategic mission. At the most critical moments of change, we're there - bringing the resources, solutions, and expertise to help our clients take on some of the world's biggest challenges - and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation's most critical national security, law enforcement, immigration and border management, and intelligence missions. With a career in Information Technology at GDIT, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As a Systems Engineering Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on an experienced Applications Systems Engineering Manager - with a strong background in operational support - joining our team to lead and directly manage a fully-remote, technical workforce / team supporting both the production and non-production environments (during a standard work week); and also serve as the primary On-Call Manager for issues requiring management attention that may arise on weekends from 24/7 Application Support Team shifts supporting to the production environment.

Responsibilities

  • Work with security team on an ongoing basis to ensure production and non-production applications comply with DHS security standards.
  • Collaborate with technical troubleshooting staff from other technical/management disciplines and teams to provide timely solutions and explanations to complex system-related problems which impact biometric services.
  • Coordinate efforts between technical support staff(s) in the performance of assigned projects.
  • Review completion and implementation of system additions and/or enhancements and provide management overview, as assigned.
  • Develop and apply advanced methods, theories, and research techniques in the investigation and solution of highly complex system requirements and system diagnostics of TIBCO BW, WebLogic, and EMS services.
  • Review and assist in authoring or editing procedural documentation for tasks and current practices supporting business requirements.
  • Provide technical consultation on current and proposed systems to Government officials from different agencies.
  • Evaluate and estimate the extent of system impact to submit Emergency Break Fix (EBF) request before task is performed, while also ensuring all artifacts of the EBF package are properly annotated before submitting to the approving authority.
  • Provide managerial weekend support to resolve technical issues, as needed (on call); assess, document, and provide feedback on the performance of individual staff assigned to weekend production support shifts; and assist and consult in the hiring process of new shift team members as needed.

Requirements

  • Education: Bachelor of Arts/Bachelor of Science, preferably in computer engineering, computer science, information systems, or related field of study
  • Required Experience: 5+ years of related experience
  • Required Technical Skills: UNIX shell scripting; and working knowledge with Git/GitHub
  • Security Clearance Level: Public Trust (DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability)
  • Required Skills and Abilities: excellent troubleshooting and analytical skills; and excellent communication skills

Nice-to-haves

  • 10+ years of related experience
  • Knowledge of developing Structured Query Language (SQL), Jython scripts from a Command Interface
  • Experience managing Oracle WebLogic Server and Oracle Fusion Middleware appliances across multiple application domains
  • TIBCO Business Works (BW) and Enterprise Message Service (EMS) administration, managing multiple domains, and configuring BW trace parameters for debugging
  • Configuration management experience using Ansible, Chef, or Puppet
  • Experience/knowledge of F5 BIG-IP Local Traffic Manager (LTM) functionality, VIPs configurations and iRule script writing
  • Working knowledge of Public Key Interface (PKI) structure, Security Certificate Renewal
  • Knowledge of Postfix and Email Server Administration
  • Certifications - ITIL v3 or v4 Foundations (or better), Amazon Web Services (AWS), and/or Oracle WebLogic Server

Benefits

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
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