Appointment Scheduler

Austin Gastroenterology - West Lake Hills, TX

Full-time - Entry Level

West Lake Hills, TX

Ambulatory Health Care Services

About the position

Austin Gastroenterology is a 40-year-old practice with more than 35 physicians and 30 advanced practice providers located in 17 locations throughout the greater Austin area. We service areas in Austin, Kyle, Round Rock, Cedar Park, Bee Cave, Georgetown, and many more. Our physicians, their care teams, and the administrative staff at Austin Gastro are all committed to providing excellent patient care and a positive and challenging work environment. Quality care for our patients and their families is our number one goal. Austin Gastro is proud to be partnered with GI Alliance. Just like our city, Austin Gastro is growing. We are always looking for physicians, advanced practice providers, related GI specialists, clinical and administrative staff members to join our team. We are currently looking to add a full-time Appointment Scheduler in Westlake.

Responsibilities

• Assist with high call volume
• Maintain physicians schedules and patient appointments
• Keep accurate records of patient visit notes
• Identifying & address patient issues
• Assist in patient registration and financial transactions
• Assist in collecting patient and insurance and payment information
• File records in appropriate sections of patient charts in EMR
• Perform other duties as assigned

Requirements

• Education: High school diploma or equivalent required
• Experience: Minimum of one year's experience preferred in a related field. Healthcare experience is preferred
• Knowledge of computer programs and applications
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
• Excellent ability to communicate written and verbally
• Comfortable in addressing issues and upset patients. Able to solve problems in a positive manner
• Skill in operating office equipment
• Skill in handling incoming phone calls and triaging appropriately
• Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint
• Ability to flexibly respond to changing demands
• Ability to organize and prioritize tasks effectively

Benefits

• 401(k)
• Major Medical Insurance
• Dental
• Vision
• Life (employer paid)
• Short Term Disability
• Long Term Disability (employer paid)
• Health Savings Account and Flexible Spending Account
• Additional Supplemental Insurance
• Paid time Off