About the position
The Appointment Setter position at Continuum Global Solutions is a remote role focused on making outbound calls to existing Medicare and Medicaid health plan members. The primary responsibility is to offer, explain, and schedule free in-home or virtual health risk evaluations. This role requires a high volume of calls, utilizing scripts to effectively communicate the value of the services offered while overcoming objections from customers. The ideal candidate will possess a positive attitude, strong communication skills, and a desire to help others, ensuring a positive experience for every customer. As an Appointment Setter, you will be expected to handle a significant number of outbound calls, with a target of making 80 or more calls daily. You will also receive inbound callbacks to schedule services and perform other customer service activities. The position demands proficiency in navigating multiple computer applications quickly and accurately, as well as the ability to adapt to new call types as business needs evolve. This full-time role offers paid training, health benefits, and opportunities for professional growth, making it an excellent opportunity for individuals looking to advance their careers in the healthcare industry. The work environment is entirely remote, requiring a dedicated workspace free from distractions, a high-speed internet connection, and specific equipment such as a USB wired headset with a noise-canceling microphone. Candidates must be at least 18 years old and possess a high school diploma or equivalent, along with a minimum of six months of call center experience, preferably in sales or healthcare. The role requires flexibility in working hours, including weekends and holidays, to meet the needs of the business.
Responsibilities
- Handle a high volume of outbound calls autodialed by the telephony system to schedule services
- Receive inbound callbacks to schedule services and/or perform other customer service activities
- Utilize a call script to position the value of the free in-home or virtual health risk evaluations and use scripted verbiage that will help overcome objections and offer rebuttals
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
- Maintain a productive workload making 80+ outbound calls and working towards quotas to schedule appointments
Requirements
- 18+ years old and a high school diploma or its equivalent
- Minimum of 6 months of call center experience (sales & healthcare industry preferred)
- Self-driven and able to focus on the same task/objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Willing to work any shift between 8:00am-8:00pm Monday through Friday, and 9:00am-5:30pm Saturday & Sunday Eastern standard time + holidays & weekends
- Professional positive attitude & courteous telephone etiquette
- Customer-focused personality and the motivation to achieve goals
Benefits
- $14-15 per hour + Monthly Bonuses + Overtime during peak needs
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
