Apprentice IT Account Manager (Cambridge, MA)

Agency - Cambridge, MA

Full-time - Entry Level

Cambridge, MA

About the position

As an Apprentice IT Account Manager at Agency, you will play a vital role in connecting technology with customers and internal business operations. This entry-level apprenticeship is designed for motivated individuals eager to learn and grow within the cybersecurity industry. The position offers hands-on experience and culminates in a salaried junior role as an Account Manager after one year. You will receive training in cybersecurity and gain industry-required certifications, making this an excellent entry point into the tech and cybersecurity fields.

Responsibilities

• Assist Senior Team Members by working under their guidance and gaining exposure to a high-growth cybersecurity team.
• Provide exceptional customer service to clients.
• Support account management by offering exceptional account support to business clients and key contacts.
• Provide project support and act as a liaison between teams.
• Learn about cybersecurity and gain industry-leading certifications.

Requirements

• A bachelor's degree in business administration, information technology, or a related field, or 4 years of equivalent work experience in business operations or client-facing customer service.
• Excellent written communication skills.
• Eagerness to work and adapt in a fast-paced environment.

Nice-to-haves

• Past internships or experience in technology or software companies.

Benefits

• Paid apprenticeship role with potential for a salaried position after one year.
• Opportunity to gain industry-required certifications in cybersecurity.