AR Analyst, Credit & Collections

Refresco - Tampa, FL

Full-time

Tampa, FL

Apparel Manufacturing

About the position

Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks. Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best. Stop and think: how would YOU put our drinks on every table? The AR Analyst, Credit & Collections is a customer-facing position, which processes and analyzes accounts receivable transactions. Minimizes accounts receivable risk through analyzing and collection process of open balances and deductions. This position requires strong communication skills to interact with our customers, account managers and other employees and departments by phone and email. Success will be measured by the ability to quickly and completely resolve account open balances related to deductions and invoice collections. This position is intended to act as the backup for the Supervisor of AR Credit and Collections and will be the focal point for reporting and audit requests.

Responsibilities

• Contact customers and internal business partners to obtain information related to the collection of outstanding balances.
• Provide frequent analysis of customer account status and updates to management as needed.
• Lead preparation of weekly worklist for collection activity with publication to team, ad hoc reports as necessary.
• Monitor daily incoming cash receipts including checks, ACH and wire transfers for effective collection.
• Provide insight for department by researching and determining root cause of discrepancies and identify methods to reduce future occurrences.
• Research, direct and determine root cause of deductions and/or past due invoices and reduce future occurrences by working closely with customers and internal business partners.
• Review orders that are on hold/release report and take required actions.
• Proactively identify trends and assist in implementing process improvements.
• Partner with sales management and customer service management to ensure the highest level of professionalism and customer service in resolution of outstanding issues.
• Recommend and participate in process improvements, trainings of collection/deduction procedures to ensure consistent turnover of receivables.
• Train and coach new hires and cross-train seasoned AR staff.
• Work closely with management on departmental documentation, internal audit controls and review of control requirements for compliance purposes.
• Provide leadership for efficient and effective operation of AR in the absence of AR Management.
• Maintain weekly communication of AM report as backup to Management.

Requirements

• Bachelor's Degree in Business, Accounting or Finance or Associates Degree with 5+ years of related experience.
• Experience with monthly closing and reporting cycles of results and key metrics.
• Experience with analysis, transforming data and reports into information and explanations for management.
• Experience interacting with sales and business teams preferred.
• Excellent interpersonal and communication skills - oral and written.
• Advanced knowledge of SAP and FSCM Dispute Management or other ERP systems.
• Advanced Microsoft Excel and Word application skills.
• Advanced customer service skills with ability to act in assertive nature.
• Advanced analytical skills (ability to define problems, collect data, establish facts, draw valid conclusions and find solutions).
• Strong attention to detail and accuracy.
• Advanced organizational and time management skills.
• Self-motivated team player with an ability to work independently.
• Trustworthy, strong sense of ownership and accountability.
• Ability to meet deadlines.
• Ability to adjust readily to change and support in team change management as needed.
• Advanced B2B collections and deductions reconciliation experience.
• Advanced knowledge of Accounting Principles and best practices.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance