AR Analyst - FedRamp

Zoom - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

Administrative and Support Services

About the position

Zoom is seeking an AR Analyst to manage collection activities for its FedRamp account portfolio. This role involves contacting customers about outstanding payments, addressing customer inquiries, and resolving payment issues. The ideal candidate will be a proactive communicator who thrives in a collaborative, dynamic environment with a globally distributed team.

Responsibilities

• Contacting assigned customers via email, video, and voice calls to manage the collections process.
• Working closely with government customers and internal teams to resolve billing and collection inquiries in a timely manner.
• Maintaining exceptional service with integrity through accurate, relevant, and timely communication.
• Analyzing collection patterns and recommending recovery strategies to improve operational efficiencies.
• Performing account reconciliations when required.
• Gathering and compiling details for month/quarter/yearly end reporting and audit/compliance reporting.

Requirements

• Minimum of 5 years' experience in an Accounts Receivable role.
• Experience in a high volume, rapid growth environment.
• Excellent interpersonal, professional, problem-solving, and organizational skills.
• Ability to multitask and handle a large volume of complex issues.
• Proficient to advanced experience with Microsoft Excel.

Benefits

• Comprehensive benefits program to support physical, mental, emotional, and financial health.
• Work-life balance support.
• Opportunities to contribute to the community.