AR Analyst - FedRamp

Zoom - Boise, ID

Full-time

Remote - Boise, ID

Administrative and Support Services

About the position

The AR Analyst at Zoom will manage collection activities for the FedRamp account portfolio, focusing on contacting customers regarding outstanding payments, resolving billing inquiries, and ensuring timely communication. This role requires a strategic thinker who can collaborate effectively in a dynamic, globally distributed team environment.

Responsibilities

• Contacting assigned customers via email, video and voice calls to manage the collections process.
• Working closely with government customers and internal teams to resolve billing and collection inquiries in a timely manner.
• Maintaining exceptional service with integrity to assist customers through accurate, relevant, and timely communication.
• Analyzing collection patterns and recommending collection recovery strategies to improve operational efficiencies.
• Performing account reconciliations when required.
• Gathering and compiling details for month/quarter/yearly end reporting as well as audit/compliance reporting.

Requirements

• Minimum of 5 years' experience in an Accounts Receivable role.
• Experience within a high volume, rapid growth environment.
• Excellent interpersonal, professional, problem-solving, and organizational skills.
• Ability to multitask and handle a large volume of complex issues.
• Proficient to advanced experience with Microsoft Excel.

Benefits

• Comprehensive benefits program to support physical, mental, emotional, and financial health.
• Work-life balance support.
• Opportunities to contribute to the community.