AR Collector

King's Daughters Medical Center - Ashland, KY

Full-time

Ashland, KY

Nursing and Residential Care Facilities

About the position

The Accounts Receivable Collector at King's Daughters Medical Center plays a crucial role in managing and resolving open patient receivables efficiently and effectively. This position is integral to the Patient Financial Experience department, where the collector is expected to produce favorable results while meeting both productivity and work quality expectations. The role involves following established workflows and utilizing the Epic system to ensure that patient receivables are accurately stated. In this position, the collector will leverage Epic and other technology tools to research, collect, and resolve patient receivables. It is essential for the collector to document actions taken and thoughtfully consider the next steps necessary for successful collection. Collaboration with the Revenue Cycle team is vital, as the collector will communicate department-specific or payer-specific issues. Additionally, the collector is responsible for identifying and escalating trends related to edits and denials, taking proactive measures to prevent revenue loss. Staying informed about industry, payer, and regulatory updates is also a key aspect of this role. The working environment is primarily indoors within an office or clinic setting, where the noise level is usually moderate. The position requires a high school diploma or GED, with a preference for candidates who have healthcare billing experience or an associate's degree. The role demands strong communication skills, both telephonically and face-to-face, as well as proficiency in basic computer operations.

Responsibilities

• Solve problems and collect on open patient receivables efficiently and effectively.
• Meet productivity and work quality expectations.
• Follow established workflows and use transactions in Epic to ensure patient receivables are accurately stated.
• Utilize Epic and other technology/tools to research, collect, and resolve patient receivables.
• Document actions taken and plan next steps for collection.
• Engage with the Revenue Cycle team and communicate department-specific or payer-specific issues.
• Escalate edit trends and denial trends, taking action to prevent revenue loss.
• Stay updated on industry, payer, and regulatory changes.

Requirements

• High school diploma or general education degree (GED).
• Ability to read and interpret health insurance policies, payer remittance information, and correspondence.
• Familiarity with basic computer operations.

Nice-to-haves

• Healthcare billing experience.
• Associate's Degree.