Penn Medicine - Cherry Hill, NJ
posted 4 months ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. The Accounts Receivable (AR) Representative plays a crucial role in facilitating maximized revenue for the practice by managing strategies to collect payments from third-party payers. This position requires a strong focus on patient and customer care, supporting the delivery of high-quality services while meeting financial and operational targets. The AR Representative will work closely with the practice manager and providers to ensure that patient satisfaction is prioritized alongside financial performance. In this role, the AR Representative will efficiently manage Accounts Receivable using established work queues and process flows, meeting established productivity metrics. They will proactively collaborate with co-workers to collect on outstanding payments and, when necessary, assist patients in developing payment plans. The representative will also be responsible for identifying and tracking third-party rejection types to determine patterns, monitoring changes to reimbursement policies, and recommending adjustments to billing procedures as needed. Additionally, they will review, process, and challenge all rejections and denials, escalating notable trends to the Practice Manager. The AR Representative will be expected to manage charge review, claim edit, and credit work queues effectively, ensuring that all tasks are completed within designated benchmarks. Regular meetings with the manager will be held to review the status of Accounts Receivable, special projects, and any problematic accounts. The representative will also attend required training sessions to maintain knowledge of necessary systems and respond to inquiries and support calls in a timely and professional manner. Overall, this position is integral to the financial health of the practice and the satisfaction of its patients.