AR Representative -

Concentra - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Ambulatory Health Care Services

About the position

At Concentra, we are committed to providing exceptional service to our employer clients and outstanding care to their employees. As an Accounts Receivable (AR) Representative, you will play a crucial role in ensuring timely and accurate collection of payments, daily reconciliation of cash, and accurate reporting of receivables in accordance with Concentra's policies and procedures. This position transcends the ordinary, offering you the opportunity to be part of a team that values respect, skillful care, and a service mentality. You will be responsible for resolving escalated problems through effective communication with various stakeholders, including employers, insurance companies, third-party administrators (TPAs), and labs. Your role will involve processing rebills, composing correspondence to customers, and monitoring account aging reports to ensure timely collections. In addition to these responsibilities, you will review documents, reconcile discrepancies, and make necessary adjustments. You will also perform account payment reconciliations with incoming receipts and prepare periodic reports on accounts receivable and past due accounts for management and clients. Negotiating repayment terms on past due accounts and making decisions regarding referring accounts for collection or writing them off will also be part of your duties. Training new employees and assisting peers will be expected, along with other duties as assigned. This position requires a proactive approach to problem-solving and the ability to handle sensitive information in compliance with HIPAA and other regulations. Join us at Concentra, where your contributions will help shape the future of healthcare services, and experience what makes us different and better.

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients' repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assists peers
• Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Monitors rebills for open balances and takes appropriate action
• Schedules and distributes work to meet deadlines and facilitate efficient workflows

Requirements

• High school diploma or GED equivalent
• At least three or more years of demonstrated collection experience (occupational health preferred)
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and the ability to deal with people in a tactful and professional manner
• Ability to handle sensitive and confidential information in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, and Word
• Excellent time management skills
• Ability to work independently and handle multiple tasks, projects, duties, and priorities

Nice-to-haves

• Experience in occupational health collections
• Strong writing and documentation skills

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account