AR Representative

Concentra - Linthicum Heights, MD

Full-time - Entry Level

Linthicum Heights, MD

Ambulatory Health Care Services

About the position

As an Accounts Receivable (A/R) Representative at Concentra, you will play a crucial role in ensuring the timely and accurate collection of payments while providing exceptional service to our employer clients and their employees. This position transcends ordinary patient care roles, allowing you to be part of a dedicated team that values respectful and skillful care. Your responsibilities will include performing various accounts receivable duties in accordance with Concentra's policies and procedures, ensuring that all financial transactions are handled with precision and professionalism. In this role, you will be responsible for resolving escalated issues through effective communication with a variety of stakeholders, including employers, insurance companies, third-party administrators (TPAs), and laboratories. You will process rebills, compose correspondence to customers, and monitor account aging reports to ensure timely collections. Additionally, you will review documents, reconcile discrepancies, and make necessary adjustments to accounts. Your ability to perform account payment reconciliations with incoming receipts will be essential in maintaining accurate financial records. You will also prepare and distribute periodic reports on accounts receivable and past due accounts for management and clients, negotiate repayment terms on overdue accounts, and make decisions regarding the referral of accounts for collection or writing off. Training new employees and assisting peers will be part of your responsibilities, as well as other duties as assigned, which may change over time. Your role is vital in maintaining the financial health of the organization and ensuring that all accounts are managed effectively and efficiently.

Responsibilities

• Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
• Processes rebills and composes correspondence to customers
• Monitors and reviews account aging reports to ensure timely collection
• Reviews documents and reconciles discrepancies and makes needed adjustments
• Performs account payment reconciliations with incoming receipts
• Prepares and distributes periodic reports on A/R and past due accounts for management and clients
• Negotiates with clients' repayment terms on past due accounts
• Makes decisions on referring accounts for collection or writing off
• Trains new employees and assists peers
• Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
• Monitors rebills for open balances and takes appropriate action
• Schedules and distributes work to meet deadlines and facilitate efficient workflows

Requirements

• High school diploma or GED equivalent
• At least three or more years of demonstrated collection experience, preferably in occupational health
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and the ability to deal with people tactfully and professionally
• Ability to handle sensitive and confidential information in accordance with federal and state laws and company policies
• Familiarity with Microsoft Excel, Outlook, and Word
• Excellent time management skills
• Ability to work independently and handle multiple tasks, projects, duties, and priorities

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts