Concentra - Linthicum Heights, MD
posted 3 months ago
As an Accounts Receivable (A/R) Representative at Concentra, you will play a crucial role in ensuring the timely and accurate collection of payments while providing exceptional service to our employer clients and their employees. This position transcends ordinary patient care roles, allowing you to be part of a dedicated team that values respectful and skillful care. Your responsibilities will include performing various accounts receivable duties in accordance with Concentra's policies and procedures, ensuring that all financial transactions are handled with precision and professionalism. In this role, you will be responsible for resolving escalated issues through effective communication with a variety of stakeholders, including employers, insurance companies, third-party administrators (TPAs), and laboratories. You will process rebills, compose correspondence to customers, and monitor account aging reports to ensure timely collections. Additionally, you will review documents, reconcile discrepancies, and make necessary adjustments to accounts. Your ability to perform account payment reconciliations with incoming receipts will be essential in maintaining accurate financial records. You will also prepare and distribute periodic reports on accounts receivable and past due accounts for management and clients, negotiate repayment terms on overdue accounts, and make decisions regarding the referral of accounts for collection or writing off. Training new employees and assisting peers will be part of your responsibilities, as well as other duties as assigned, which may change over time. Your role is vital in maintaining the financial health of the organization and ensuring that all accounts are managed effectively and efficiently.